big older women

Member Support Center
Customer Satisfaction is our #1 Priority!

 

Below you can find solutions to common access problems. If these solutions do not fit the type of problem you're having, you will also find information about what we will need to know in order to locate your account and check on your membership status. We always do our best to get members into the site as soon as possible.

For additional support, select the type of membership you have below, or scroll down the page for more information on the type of membership that you have.

 

Main Topics General FAQ's
General Access Trouble Can I save images to my computer?
Credit Card / Online Checks Access Support How do I save images to my computer?
900 Access Support Is there a way to contact the models?
Mail in Access Support How can I become a model?
Optimal Internet Explorer Settings When will you be adding more photo shoots of <name>?
AOL Users  
Firewalls My question/problem is not answered here...
Video Support  

 

General Access Trouble

My password has stopped working, and I know my account is still active!
There are several reasons why you may not be able to access the site. One of the most common reasons is our security software may have caught your login being used by what looked like multiple people.

Here are a just a few reasons your login could have been blocked:
a) You are using a dial-up internet connection and have recently had problems staying connected
b) You are using an "anonymous" web-surfing utility that masks your IP address
c) A hacker has guessed your login and shared it with others
d) You have shared your username/password with someone

e) You are using an automated download program/offline site copier and have excessive downloads
f) You have entered the wrong login info 3 times in a row. If you think you may have made a typo, try again in 20-30 minutes.

Please note this is a list of the most common reasons, and is not all inclusive. Our security software checks for logins that are used by multiple IP addresses in an specified amount of time. When it appears that multiple people are using a single login, the security software blocks that login.
To have the block removed, please submit a trouble ticket using the form located HERE.

For more information, choose the type of membership you have from the links below:

Credit Card | Online Check | 900 Access | Mail In


Credit Card / Online Checks Access Support

We currently use CC Bill as our primary credit card processor and Epoch as our secondary processor. WTSbank.com processes our checking account subscriptions, and 2000charge.com is mainly used by international customers. All processors have online resources for managing your account. Please note cancel requests submitted 3 days prior to your renewal date are not guaranteed to process in time.

CC BIll links:
Lost Password *
Cancel Membership
Cancel Auto-renewal

Confirm account is active
Update email address

CC Bill Customer Support
Hours: 24 x 7, 365 days a year.
Email:consumersupport@ccbill.com
Phone:1- 888-596-9279
Fax: (480) 449-8820

WTS Bank
Lost Password *
Cancel Membership
Cancel Auto-renewal
Confirm account is active
Update email address

International Customers
2000charge.com Online Support
Page
Phone U.S. 1-626-585-1814
Phone International +1-888-215-9796
Toll-Free 1-888-215-9796

Live Chat: Click here


Epoch links:
Lost Password *
Cancel Membership
Cancel Auto-renewal
Confirm account is active
Update email address

Epoch Customer Support
Hours: 24 x 7, 365 days a year.
Email: billing@billingsupport.com
Phone: (US) 1-800-893-8871
Phone: (International) 310-664-5810

Live Chat: Click here

* Use this option if you forgot your password or if it has been lost. If your password is not working, or if you have been blocked due to our security software, please submit a trouble ticket using the form located HERE.

Credit Card / Online Check FAQ's
I signed up for one month, but I keep getting charges every month!
BigOlderWomen.com is a subscription service, and your membership automatically renews at the end of your membership term. (This is stated in the  BigOlderWomen.com terms and conditions of membership.) You may non-renew your membership at any time by visiting either CC Bill , Epoch, WTS or 2000Charge and canceling automatic renewal. If you experience trouble using the online management tools, you can also non-renew your membershipl by submitting a trouble ticket using the form located HERE.

My login has stopped working, and I show it should should still be active.
Please submit a trouble ticket using the form located HERE. We will verify your account, check on your membership status, see if you had been flagged by our security software, and get back to you asap.

I joined the wrong site. Can I switch my membership?
We're afraid not. Look on the positive side, fresh content you haven't seen!

How do I cancel?
Determine which processor you used and follow the above links. Please note cancel requests submitted 3 days prior to your renewal date are not guaranteed to process in time. If you have trouble canceling your membership via the links above, please submit a trouble ticket using the form located HERE, specifying 'cancel' in the description field. Note that cancellations processed through the trouble ticket are not instantaneous.

 

900 Access Support
Please note that ALL 900 access memberships are for one month, and are non-refundable. Your 900 access code will automatically expire once your membership period has ended. If you forgot when your membership began, you could review your phone bill, check your account at CC Bill, or ask us thru the ticketing system.

900 Access FAQ's
My password has stopped working, and I know my account is still active!
Please submit a trouble ticket using the form located HERE. We will verify your account, check on your membership status, see if you had been flagged by our security software, and get back to you asap.

What do I do if I forgot my login or password?
Use the CC Bill password retrieval tool, or submit a trouble ticket using the form located HERE. Type 'forgot log in' in the description field.

I did not mean to call, can I get a refund?
Due to the way the call is billed by the phone company, we are unable to provide refunds.

I entered my pin, but the system says it is invalid.
Most emails of this nature are due to the customer writing down the wrong number while on the phone. Contact CC Bill with the number you called from and they can confirm the pin number, or use the above form.

How do I cancel?
You don't. All 900 access memberships are for 30 days only.

I don't have an email address, can I still use 900 access?
Sorry, no. We verify your pin and email you back your log in information. You can sign up for a free email at Yahoo or Hotmail, or consider using the mail in option.


Mail in Access Support
Please note that this method is the slowest of our join options. We have experienced some delivery times up to 25 days from domestic delivery, so keep in mind that patience is a virtue. Upon receipt of your subscription and payment we will active your account and email you as quickly as possible.

If your login has stopped working, and you show it should should still be active, please submit a trouble ticket using the form located HERE. 

We will verify your account, check on your membership status, see if you had been flagged by our security software, and get back to you asap.

Mail in Access FAQ's
How do I get a refund?
Sorry, mail in subscriptions are non-refundable.

I received my account info, but where do I log in?
Enter the site by clicking on the Members link on the tour.

I mailed my money last week. What is taking so long?
Unfortunately this is the slowest join method we offer. Please note that mail in joins can take to over 3 weeks, though we assure you we will activate your account as soon as we receive it
.

How do I cancel?
Simple...you don't. When your pre-paid period is up, your account will stop working.


 
Optimal Internet Explorer Settings

Internet Explorer 5.x or above is strongly recommended for optimal viewing of BigOlderWomen.com.

Disable Automatic Image Resize feature
1) Start Internet Explorer.
2) Click on the Tools menu.
3) Select Internet Options from the drop down menu.
4) A window will appear, select the Advanced tab at the top right.
5) Scroll about half way down through the list until you see Multi-Media.
6) UN-CHECK the box marked Enable Automatic Image Resizing.
7) Click on the Apply button.
8) Click on the OK button.
9) Quit Internet Explorer, then start again and enjoy the images at their normal resolution!

Configuring Security Settings
Security settings MUST be set to MEDIUM or lower.

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Internet zone to select it and view its current settings.
  3. Click on the Default Level button and make sure the slider is set to Medium (try Low if problems still persist)..
  4. Click OK.

*Note: In Internet Explorer 5.x and lower, this also enables cookies.

Privacy Preferences - Accepting Cookies (IE 6 only)
Privacy Preference MUST be set to ACCEPT ALL COOKIES in the Internet Zone.

On the Privacy tab, you can perform the following tasks:
Set your privacy level for the Internet zone.
Customize your privacy settings for individual Web sites.

To set your privacy level for the Internet zone:

  1. In the Tools menu, click Internet Options, and then click the Privacy tab.
  2. Under Settings, move the slider to the privacy level you want:
  3. It is sometimes sufficient to leave it at the Medium setting (by clicking the Default button). But we highly recommend sliding it all the way down to Accept All Cookies. Internet Explorer allows all Web sites to store cookies on your computer, and Web sites that create cookies on your computer can read them.

Clearing the Cache
If your running out of disk space, or your browser is loading an out-of-date page you may need to clear your browser's cache. Almost all web browsers maintain a local copy of web pages and other related items on your disk or memory to speed up reloading of previously visited pages from the Internet. This time saver may get bigger and slower over long periods of time. If this is causing problems, try clearing your browser cache as follows. Clearing your cache is something you should do regularly, or your browser will crash or manifest other problematic symptoms.

Although it's not required by all browsers, restarting your browser after clearing the cache is a good idea. If you're using Explorer 4.x or Explorer 5.x it's better to restart the computer as well.

Go to Tools > Internet Options > Temporary Internet Files

  1. Click the button to delete all temporary internet files. Make sure the box is checked to delete all offline content.
  2. Click OK to close out of the Options window.
 
AOL Users

Why are the pictures showing up low-quality?
You need to adjust your browser settings. From the AOL web browser program, Click on "Members" Select the "Preferences" menu in the AOL browser Click on "Uncompressed Graphics" Click on the "Advanced" section Click on "Purge Cache". The menu options in various versions of AOL may be slightly different, so just look for your Internet Properties, and you should be able to find the 'Compress Graphics' option. If you have trouble finding it, please contact AOL support for assistance.


Clearing the Cache
If your running out of disk space, or your browser is loading an out-of-date page you may need to clear your browser's cache. Almost all web browsers maintain a local copy of web pages and other related items on your disk or memory to speed up reloading of previously visited pages from the Internet. This time saver may get bigger and slower over long periods of time. If this is causing problems, try clearing your browser cache as follows. Clearing your cache is something you should do regularly, or your browser will crash or manifest other problematic symptoms.

AOL 4.0+USERS:
-Click Prefs
-Click the General tab
-Go to Temp. Internet Files - Delete all files - Click OK
-Go to History - Clear History - Click Yes
-To close window Click OK

 

 
Firewalls

If you wish to make the most out of this site you MUST DISABLE ANY and ALL FIREWALL PROGRAMS you may be running.

Norton Internet Security - Symantec™

Norton's Tech Support : Norton Tech Support
Norton's Disable Info: Disable Info

Situation:
You have Norton Internet Security (NIS) or Norton Personal Firewall (NPF) installed and want to know how to enable or disable the application.

Solution:
Symantec recommends enabling or disabling NIS or NPF through the main User Interface (UI). If you are using NIS, you must have Supervisor rights to enable or disable the application. If the Enable or Disable button is grayed out, you are not logged in to NIS under a Supervisor account.

To Enable or disable NIS or NPF:

  1. Open NIS or NPF by double-clicking the icon on your desktop.
  2. Click Internet Status.
  3. Click Current Status.
  4. To disable NIS or NPF, click the Disable button. To enable NIS or NPF, click the Enable button.

NOTE: If you are running NIS or NPF on Windows NT, 2000, or XP, attempting to disable NIS or NPF through the Windows Task Manager or Services UI is not recommended. Disabling NIS/NPF through the Services Manager will not allow you to enable the application through the main NIS/NPF UI. If NIS/NPF is disabled through the Services Manager, the computer must be restarted to correctly enable the application.

To log on to the Supervisor account: (NIS only)

  1. Open NIS.
  2. Click Parental Control and then Accounts. You see the Accounts window.
  3. Click Logoff.
  4. Click Yes at the prompt "Are you sure you want to log off?"
  5. Click Logon. You see the "Log On" dialog box.
  6. Choose Supervisor in the Account Name box.
  7. Type the password for the Supervisor account and click OK.

McAfee Personal Firewall - McAfee™

To change your firewall security level, you can right-click the McAfee.com icon, point to Personal Firewall, and then point to Set Security Level to select from a list of security levels.

To access Personal Firewall Plus options:

  1. Right click on the McAfee.com icon, and click Options.
  2. Click a tab (General, Security, Banned IPs, Trusted IPs, or System Services) to view the current settings.

Blackice Defender - Internet Security Systems ™

Blackice Support : Support

ZoneAlarm Pro - Zone Labs, Inc. ™

Zone Alarm Support: Support

HackGuard - Zelon Technologies ™

Home: HackGuard

Windows XP Built in Firewall ™

Windows XP Firewall Instructions: Disable XP Firewall

Using Real Player with Firewalls

Click here to read about this in the Software Support section.

 

 
Video Support

Why do some begin playing right away, while some take a long time to download and then play?
The videos that start playing rather quickly are most likely our streaming videos, while the ones that take a longer time to download and the play are downloadable video files. The streams are easy to identify, as you would have entered a video feeds site based on niche. The video files simply show up as links in the members area. To play these files more efficiently, right click on the video link and select 'save as'. Choose the location to save the file to, and click save. Once downloaded, the file will now be on your pc for your viewing pleasure whenever you please.

Why do I get the error "No Authorization for this site" or a similar error when I try to play the videos?
1) You bookmarked the video page you are trying to get to. Try going thru the members area are following the links instead.

2) You have a firewall enabled, such as Zone Alarm or Black Ice. Please refer to the Firewalls section for suggestions on how to disable them.

3) You are using Norton Internet Security and it is blocking our referring site.

Explanation: Normally, when you click on a link on Page A that takes you to Page B, the Web server hosting Page B is sent the URL (the Internet address) of Page A. For privacy reasons, you may not always want this information available to Web sites you visit. Programs such as Norton Internet Security or Norton Personal Firewall have a standard setting that blocks the sending of this "referring URL." Our feeds check your referring URL to make sure you're getting to them from the our members page. When this is blank or doesn't match, you will receive No Authorization for this site.
Solution: To allow access to the feeds, you will need to change the setting in any security or privacy program that controls the sending of this "Referrer" information. For example, in Norton Internet Security you need to change the setting for "Referrer" from "Block" to "Permit". You can either change it for all sites, or only for specific sites (such as ours). For specific instructions on how to change this in Norton Internet Security or Norton Personal Firewall, see: http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000070515373136

Though the instructions for other personal security/privacy programs will be different, there should be a similar setting that can be changed. See your product documentation for more information. If your computer is behind a corporate firewall or proxy server, you may not have control over such settings. Check with your network administrator or Internet Service Provider.

Why won't the videos play on my Mac?
Some of our feeds have trouble with Mac's Windows Media Player version 9. Go to download.com and download version 7 or 8 and try again.

What Windows Media Player do you support?
We recommend WMP 9 or 10. WMP 11 is very new and has some bugs with the streaming feeds.

 

 
General FAQ's

Can I save images to my computer?
Yes! Your membership includes unlimited free downloads of images on BigOlderWomen.com, though we do have daily download limits in place. These limits are very high, and should only affect users trying to cache the whole site. The block clears automatically after 24 hours and this way the site will not get overloading by a few users trying to grab the whole site in one day. All images are for personal use only and are not to be distributed in public forums such as the newsgroups or to be displayed at other sites without prior permission.

How do I save images to my computer?
If you find an image you'd like to save, just move your mouse pointer over the image and click the right mouse button. From the menu, select "Save As" or "Save Image As".

Is there a way to contact the models?
Sorry, we are unable to facilitate any communication with our models.

Model <name> is awesome! When will you be adding more photo shoots of them?
We shoot multiple sets of every model to insure our members get plenty of the model. Most model have as many as 10 sets. Additional sets are added on a regular basis although we try to not repeat the models in consecutive updates.

How can I become a model?
BigOlderWomen.com is always looking for fresh faces to add to our website. We contract with photographers in many parts of the US.Complete the form located here, and thank you for your interest, and we hope to see you soon!

My question/problem is not answered here. What do I do?
Please submit a trouble ticket using the form located HERE. Please provided a detailed description of your problem or question.